F.A.Q.

In case of emergency, call 0844 580 580 and you can get an appointment with a therapist the same day.

Contact us by e-mail at it@lestoises.ch

We have reserved spaces for visitors. Consult the access maps of each establishment on the establishments page

Future appointments are scheduled with your therapist during a session. If needed, you can call Les Toises to make a new appointment.

The frequency of appointments is determined by your therapist depending on the situation.

If you would like to receive a reminder* of your appointments by SMS or e-mail 48 hours in advance, please contact the Reception or send an e-mail to info@lestoises.ch.

*For your information, these messages are reminders and not confirmations of appointments.

If you are unable to attend, you may cancel your appointment by contacting Les Toises.

For any missed appointment not excused at least 24 hours in advance, you will be billed for the entire consultation not cancelled.

A session lasts about 1 hour, except for the first appointment which lasts about 1h30.

It is perfectly possible to bring another person to a session. If the situation allows it, we invite you to discuss it with your therapist beforehand.

You can contact Les Toises and ask to speak to your therapist. If he or she is available, we will forward the call.

Please contact the Admissions Department to let them know the situation.

Follow-up with your assigned therapist during adolescence can sometimes continue beyond that.

You can benefit from our services in the same way as a Swiss. However, you will have to pay the consultation fees after the session. We will give you an invoice for your insurance.

As of July¹, 2022, psychotherapy by psychologists-psychotherapists can be reimbursed by basic health insurance (LAMal) on medical prescription, by a^primary care physician: internal medicine specialist, pediatrician, psychiatrist-psychotherapist, child psychiatrist-psychotherapist or psychosomatic medicine specialist.

Please send us this prescription before your first consultation, otherwise you will be charged for the session.

Find out more about medical prescriptions

If everything is in order, your blood results are sent to your doctor or therapist who will communicate them to you at your next appointment. If the values are out of range, the doctor will contact you as soon as possible.

Your request can be addressed to your doctor at Les Toises

You can contact the Toises and ask to speak to your doctor about any side effects you experience.

Your therapist can obtain your medical records from the CHUV only with your consent.

In order to compile the medical file of each patient at the Les Toises, a certain amount of personal data is collected. In accordance with Chapter 2 of the Federal Act on Data Protection (FADP), updated on September¹, 2023, and applicable to the Centre des Toises, "personal data" encompasses all administrative information enabling a natural person to be identified (contact details, date of birth, etc.).

In addition, "health data" corresponds to information collected during an outpatient medical consultation. This includes your medical data (treatments, medical history, test results, etc.), psychological data (mental health) and physical data (height, weight, etc.). This data is classified as sensitive and is therefore subject to enhanced protection.

Our patients' personal data is kept in their medical files. All departments with specific, secure access to this data are bound by medical confidentiality. In compliance with the Federal Act on Data Protection (FADP), Les Toises guarantees the security, confidentiality and traceability of all data access, including any modification or new data entry.

The medical file contains all information relating to your treatment, including analyses, reports and correspondence. It is a file within the meaning of the Federal Act on Data Protection. According to the access rights stipulated by this law, you can request information about your data at any time, whether or not your file is archived. Your request must be made in writing and accompanied by a copy of your identity document. Upon receipt, Les Toises will send you a copy of the documents requested; as a general rule, information is provided within thirty (30) days.

Personal notes written by the doctor for mnemonic purposes, which are not used as part of the medical treatment, are not subject to the right of access. On the other hand, notes which contain information essential to treatment and which are consulted and used form part of the medical file and are subject to the right of access.